Privacy Policy

Commitment to Privacy and Conduct

At Access Independence, we are committed to protecting your privacy and handling personal information responsibly. This policy outlines how we collect, use, store, and disclose your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other relevant legislation.

Personal Information Collection and Purpose

We collect personal information such as names, addresses, email addresses, phone numbers, and health-related details for the following purposes:

Providing and improving our services
Communicating with clients and their families
Meeting legal, regulatory, and contractual obligations
Employment and contractor engagement
Marketing and client feedback

We collect personal information through various methods, including phone, email, our websites, cookies, and direct engagement. Consent is required before collecting personal information.

Sensitive Information

Sensitive information, including racial or ethnic origin, political opinions, religious beliefs, and health information, is collected and used only when necessary, with explicit consent, or as required by law.

Disclosure of Personal Information

We may disclose personal information:

With consent
When required or authorized by law
To service providers who support our operations

We do not sell, rent, or trade personal information to third parties.

Data Security and Retention

We take reasonable steps to protect personal information from loss, misuse, unauthorized access, or disclosure. Information is stored securely through:

Encrypted cloud-based systems
Password protection and two-factor authentication
Regular security audits

Personal information is retained only as long as necessary, typically for a minimum of five years, after which it is securely destroyed or de-identified.

Access and Correction of Personal Information

You have the right to access and correct your personal information. Requests must be made in writing, and identification may be required. Corrections will be made promptly to ensure information remains accurate and up-to-date.

Confidentiality and Professional Conduct

Our Code of Conduct ensures that all staff members:

Maintain confidentiality and respect for individual rights
Act with honesty, integrity, and professionalism
Prevent harm, abuse, or misconduct

Data Breach Notification

In the event of a data breach, we will assess the risk, mitigate harm, notify affected individuals if there is a likelihood of serious harm, and report eligible breaches to the Office of the Australian Information Commissioner (OAIC).

Direct Marketing

We may use personal information for marketing communications. Individuals can opt out at any time by contacting us.

Policy Updates

This policy is subject to periodic updates. The latest version is always available on our website.

Contact Us

For any privacy-related inquiries or complaints, please contact us at:

Access Independence - Operated by MTC Dietitian Specialists Pty Ltd
Address: 73 Pine St, Reservoir, VIC 3073
Email: info@accessindependence.com.au
Phone: 1300 785 367

By using our services, you acknowledge and agree to the terms outlined in this Privacy Policy.